Driving licences and applications
Due to the social distancing requirements in Wales, we currently have a reduced webchat service.
You can progress chase your driving licence application by clicking here.
If you are a critical worker, please click here
for more information.
Webchat opening hours
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Public holidays, closed.
This automated service can help with general information. If
you are happy to continue, please click Start Chat:
You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen
Things you can not do via webchat:
• make a payment
• discuss medical applications or enquiries
• order a new licence
GOV.UK