Due to the reduced number of staff on-site we have temporarily reduced the opening hours of the contact centre until further notice.
The current reduced opening hours are Monday to Friday 8am to 1pm and 2pm to 7pm. We are also open Saturdays 8am to 2pm
We will also be closed during bank holidays.
So we can help those in most need, please only contact DVLA if your query is urgent and
you are directly involved in the nation’s response as a Critical Worker to COVID-19.
Our staff will not be able to respond to other queries at this time.
By webchat
You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen
Things you can not do via webchat:
• make a payment
• set up or amend a direct debit
All of our advisors are currently unavailable.
Webchat opening hours
Due to the reduced number of staff on site, we are not able to offer a webchat service.
By email
Use the email service for critical workers.
For Driver and Medical related enquiries please click here.
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